Returns & Refunds Policy

Last Updated: July 2026

At Little Teekies, we want every order to bring joy to your family. We take great care in selecting, packing, and shipping our products, and we hope you love them as much as we do.

If something isn't quite right, we're here to help. Please review our Returns & Refunds Policy below before placing your order.

Change of Mind

Due to the nature of our products, we do not offer refunds, returns, or exchanges for change of mind.

We encourage customers to carefully review product descriptions, dimensions, colours, and quantities before completing their purchase. If you have any questions before ordering, our team is always happy to help.

Sale Items

All sale, clearance, promotional, and discounted items are considered final sale.

These items are not eligible for returns, refunds, or exchanges unless required under applicable consumer laws.

Incorrect Size, Colour, or Product Selection

Please ensure all product selections, colours, styles, and quantities are correct before placing your order.

As these choices are made during checkout, we are unable to offer returns or exchanges for incorrect selections made by the customer.

If you're unsure before purchasing, please contact us and we'll gladly assist you.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the damage, fault, or incorrect item received

Once reviewed, we may offer a replacement, repair, store credit, or refund depending on the circumstances and in accordance with Australian Consumer Law.

Refund Eligibility

Refunds may be approved in the following situations:

  • The item arrives damaged or defective
  • The wrong item was supplied
  • The product has a major manufacturing fault
  • The item cannot be repaired or replaced

Approved refunds will be processed back to the original payment method used at checkout.

Please allow up to 5–10 business days for your financial institution to process the refund once issued.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Return Shipping

Where a return is approved due to a faulty, damaged, or incorrect item, Little Teekies will provide instructions regarding the return process.

Please do not return any item without first contacting our support team.

Unauthorized returns may not be accepted.

Cancellations

Orders are processed quickly to ensure fast dispatch.

If you need to cancel or modify an order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes or cancellations once an order has entered processing or shipment.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact our team:

Little Teekies
📧 hello@littleteekies.com
Phone: +61 437513020

We aim to respond to all enquiries within 1–2 business days.